Shipping policy

Shipping Policy

Last updated: 22 January 2026

This Shipping Policy applies to Won Energy, operated by EcoGrid Solutions Pty Ltd (ABN 82 681 982 598) trading as Won Energy.

Overview

Won Energy supplies high-value, professional-grade energy equipment, including batteries, inverters, EV chargers and related electrical products. Due to the size, weight and nature of many products, shipping methods, delivery times and requirements may vary.

This Shipping Policy explains how orders are shipped, delivery expectations, customer responsibilities, and how shipping issues are handled.

Shipping Locations

We currently ship to Australian metropolitan and regional locations.

Some remote or difficult-access locations may incur additional freight charges or may not be serviceable by standard carriers. If additional charges apply, we will contact you prior to dispatch.

Shipping Methods

Depending on the product, shipping may be arranged via:

  • Courier or parcel delivery

  • Palletised freight

  • Tail-lift truck delivery

  • Depot collection (by prior arrangement only)

The shipping method is determined based on:

  • Product size and weight

  • Delivery location

  • Access requirements

Shipping Costs

Shipping costs are calculated:

  • At checkout, or

  • Quoted separately for oversized, palletised or bulk orders

Unless expressly stated otherwise:

  • Shipping costs are not refundable

  • Return freight for non-fault returns is the customer’s responsibility

Order Processing Time

Orders are typically processed within 1–3 business days after payment has been received and accepted.

Processing time does not include transit time.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Timeframes

Delivery timeframes are estimates only and are not guaranteed.

Indicative delivery times:

  • Metro areas: typically 2–7 business days after dispatch

  • Regional areas: typically 5–10 business days after dispatch

Delivery times may be affected by:

  • Carrier delays

  • Weather events

  • Access restrictions

  • Remote or regional locations

  • Manufacturer or supplier lead times

Won Energy is not responsible for delays outside our control.

Palletised & Heavy Freight Deliveries

Many Won Energy products are shipped as heavy or palletised freight.

Customer Responsibilities

You are responsible for ensuring:

  • Safe and suitable access for delivery vehicles

  • Clear delivery zones

  • Availability to receive the delivery

Delivery drivers are not required to:

  • Carry goods inside premises

  • Navigate stairs or uneven surfaces

  • Unpack or position equipment

Failed delivery due to access issues, absence, or refusal may result in re-delivery fees.

Authority to Leave

Authority to leave (ATL) may not be available for high-value or palletised items.

Where ATL is requested and accepted:

  • Delivery is made at your risk

  • Won Energy is not responsible for theft, loss or damage after delivery

Inspection on Delivery (Important)

You must inspect your delivery immediately upon receipt.

If damage is visible:

  • Note the damage on the delivery docket

  • Take clear photographs

  • Contact Won Energy as soon as possible

For concealed damage:

  • Notify us within 48 hours of delivery

  • Provide photographic evidence

Failure to report damage within these timeframes may affect your ability to make a claim.

Risk & Title

To the extent permitted by law:

  • Risk of loss or damage passes to you upon delivery to the carrier or delivery to the nominated address

  • Title passes once payment is received in full

This does not limit rights you may have under Australian Consumer Law.

Incorrect or Missing Items

If your order arrives with incorrect or missing items, please contact us at contact@wonenergy.com.au as soon as possible so we can investigate and resolve the issue.

Delayed, Lost or Damaged Shipments

If a shipment is delayed, lost or damaged:

  • We will assist with lodging enquiries or claims with the carrier

  • Resolution timeframes depend on the carrier’s investigation process

Won Energy is not responsible for carrier delays or losses beyond our control but will assist where possible.

Collection & Pick-Up

Warehouse or depot collection is available by prior arrangement only.

Orders must be confirmed as ready for collection before arrival. Identification may be required.

Changes to Shipping Details

Changes to shipping details after an order has been accepted may not be possible and may result in additional fees or delays.

Contact Us

For shipping enquiries, please contact:

EcoGrid Solutions Pty Ltd (ABN 82 681 982 598)
Trading as Won Energy
Trading Address: 2/18 Kamholtz Court, Molendinar QLD 4214, Australia
Phone: 1300 108 653
Email: contact@wonenergy.com.au